FAQ

Your most-asked questions, answered. Create your custom puzzle with confidence!

What file type do I need?

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JPG or PNG files are recommended, with a minimum size of 1 MB. Please avoid panoramic images and designs with large areas of white or very light colors.

What do I do if I find a broken piece or am missing a piece?

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Contact us at CS@wanderloon.com and we can get you a replacement piece!

Can I cancel or make changes to my order?

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Orders are processed quickly, so we are unable to make changes or cancellations after purchase. Make sure to double and triple check your order!

Do you work with wholesale orders or corporate gifts?

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Absolutely! Please reach out to us directly by emailing CS@wanderloon.com